I have a test for attentive wine service in a restaurant. I stretch out my hand to pick up the bottle from the table or from an ice bucket close by, but before I can grasp it, the sommelier is there. (You might argue that we should never get to the stage at which I feel the need to refill the glass, of course, but sometimes it might not be immediately obvious.) If the sommelier arrives after I have poured the wine and says reproachfully, allow me, as he puts the bottle back, he has failed the test.
I agree with Frank Prial, who wrote some wonderful articles in the New York Times years ago, arguing that he felt proprietary towards a bottle he had ordered in a restaurant and would prefer to be allowed to pour his own—my particular beef is when too much wine is poured; my companion, the Anima Figure, does not like to drink too much, but I find it embarrassing to continually stop sommeliers from over filling her glass—but I view having complete control of the bottle as a lost cause. (Frank Prial said, “The days of wine rituals are coming to an end. And as Ko-Ko says in ‘The Mikado’: ‘And they’ll none of ’em be missed; they’ll none of ’em be missed’,” but I think he was overly optimistic.)
The situation is usually more easily controlled with red wine, which is most often left on the table, than with white, when the ice bucket is not necessarily within reach. But whether the wine is red or white, I believe that if a sommelier is going to put the bottle somewhere out of my reach, he has created an obligation absolutely to be there the moment my glass is empty. Alas this does not always happen.
At one famous restaurant not a million miles from Mâcon, I had two contradictory experiences of brilliant wine service and falling down on the job. I ordered a bottle of Leflaive’s Puligny Montrachet, Clavoillons premier cru. The sommelier came back to say they had run out—but offered the Les Pucelles premier cru from the same vintage at the same price. This was an extremely handsome offer as the price of Pucelles on the list was double that of Clavoillons. This is really harking back to old values, I thought, these days they would more often come back and say, sorry, you’ll have to choose something else. But then during the dinner, my glass ran out, without a sommelier in sight. Against the protestations of my companion, I walked over to the ice bucket a few feet away, collected the bottle and poured us both wine, and then returned the bottle. No one noticed, even when I repeated the performance a little while later.
It’s an affectation to put the bottle where the customer can’t reach it. An equal affectation is not to put any salt on the table. Since individual tastes for salt vary so widely, it is impossible to predict who will or will not want it. Just as with wine, if the salt isn’t within reach, the restaurant has created a burden for itself, but I can’t count how often a hot course has been put on the table, lovingly described by the waiter to the point of listing all the ingredients—but then the moment you actually come to taste it, all the waiters have disappeared, and where is the salt? I feel like the King and the Dairymaid: “All I want is a little bit of butter with my bread.”
So make up your minds, restaurateurs. Either make sure the wine is always in reach and put salt on the table, or train your staff to be absolutely sure that someone is watching every table every single second.